Great question! At Patton Web Designs, we offer an unparalleled website design experience to make sure you end up with a website you're happy with. Here's a general order of events for website designs and redesigns: Initial Consultation: During this time, we'll get a feel for what you want your website to look like. Together, we'll review and approve the site map, color scheme, and other requirements, and provide you with a quote. Design Process Begins: At this point, the non-refundable deposit will have been received (if applicable). We will send a content request via email, if necessary, and begin the website's main framework. As we receive content, the website will start taking shape. 75% Completion: The main framework and desktop site are nearly complete. At this point, we will request a virtual meeting to review the progress. This is your opportunity to provide us with feedback and additional direction. The Final Stretch: The final 25% of the project will include any revisions we discussed during our virtual meeting as well as the mobile site. If necessary, we will schedule another virtual meeting for final approval. For new Wix websites, ownership will be transferred to you at this time. Completion of Services: Once the design/redesign is completed and approved, the remaining balance will be due. Moving Forward: We always offer website support after we've completed our services. Generally speaking, minor updates (i.e. text changes, image changes) can be completed at no cost. New additions to your website (i.e. new elements, features or pages) will be billed based on the project requirements. If you'd like website management services to post blogs/articles, or make routine website updates, we will agree to a monthly rate for these services. If you have any questions about our process, please don't hesitate to email us!