Privacy Policy

01Security notice: impersonation & fraud prevention

Patton Web Designs, LLC is aware that third parties may attempt to impersonate our business through fraudulent emails, messages, websites, or payment requests, sometimes referred to as phishing or spoofing. These communications are not sent or authorized by Patton Web Designs, LLC.

02How to verify communications from us

Our official email addresses use the domain @pattonwebdesigns.com.

We will not request payment through gift cards, cryptocurrency, or other unusual payment methods. Be cautious of unexpected or urgent requests for payment, account information, passwords, or other sensitive information.

If you receive a message claiming to be from Patton Web Designs, LLC that does not come from our official domain, or if a message appears unusual or inconsistent with our normal communications, do not click links, download attachments, provide personal information, or send payment.

To verify a communication, contact us directly using the contact information published on our website: Email: ashton@pattonwebdesigns.com Website: pattonwebdesigns.com

03Reporting suspicious communications

If you receive a suspicious message claiming to represent Patton Web Designs, LLC:

• Use your email provider’s Report Phishing or similar reporting feature.
• Block the sender when appropriate.
• If your organization has an IT or security team, report the message to them.
• If you have already provided financial information or made a payment, contact your bank or financial institution immediately to report suspected fraud.

Prompt reporting may improve the likelihood that a fraudulent transaction can be stopped or recovered.

04Important notice

Impersonation, phishing, and email spoofing are known internet security risks. While Patton Web Designs, LLC takes reasonable measures to protect its systems, accounts, and communications, we cannot guarantee that unauthorized third parties will not attempt to imitate our name, brand, employees, or communications.

Patton Web Designs, LLC cannot control communications originating from unauthorized third parties. To the extent permitted by applicable law, Patton Web Designs, LLC is not responsible for losses or damages resulting from fraudulent communications that do not originate from or were not authorized by Patton Web Designs, LLC.

05Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information Patton Web Designs, LLC (“Patton Web Designs,” “we,” “us,” or “our”) may collect, how we use and protect it, and the choices you have regarding your information.

This Privacy Policy applies to visitors and clients who interact with pattonwebdesigns.com and our related services.

Patton Web Designs, LLC is a U.S. business. We handle personal information in accordance with applicable federal and state privacy laws.

06What personal information we collect

We may collect the following information depending on how you interact with us:

• Website forms — Your name, email address, phone number, business or organization name, website URL, and other information you choose to provide.
• Service delivery — Business information, project files, website content, account or platform information provided for work purposes, and communications related to your project.
• Email and other communications — Your name, email address, phone number, and the contents of communications you send to us.
• Website usage and analytics — Information such as pages visited, traffic sources, device and browser information, approximate location, IP address, and other website usage information.
• Payments — We do not directly store complete credit card numbers or banking credentials. Payments may be processed by third-party payment providers that maintain their own privacy practices and policies.

07How we collect information

We may collect personal information through:

• Website contact and feedback forms
• Direct email correspondence
• Email and video calls during a project
• Project management and communication tools
• Payment processors
• Third-party tools used to provide our services
• Cookies and website analytics technologies

Some information is provided voluntarily by you, while other information may be collected automatically when you use our website.

08How we use your information

We may use your information to:

• Respond to inquiries and service requests
• Prepare proposals, estimates, and agreements
• Provide and manage services you have requested or purchased
• Communicate with you about your project or account
• Send invoices and process payments
• Maintain business and project records
• Improve our website, services, and user experience
• Protect our website, accounts, clients, and business from fraud or misuse
• Comply with applicable legal and regulatory obligations

We do not sell or rent your personal information.

09Marketing communications

We may send marketing or promotional communications when permitted by applicable law.

Marketing emails include a way to unsubscribe from future promotional communications. You may also request to stop receiving marketing communications by contacting ashton@pattonwebdesigns.com.

Opting out of marketing communications does not prevent us from sending messages necessary to respond to an inquiry, provide contracted services, process transactions, or otherwise manage an existing business relationship.

10Cookies and tracking technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, and improve our services.

Essential cookies support necessary website functionality.

Analytics cookies and technologies may collect information about website traffic, visitor interactions, devices, browsers, and similar usage information.

Third-party technologies may be used by embedded services, payment providers, scheduling tools, or other services integrated with our website.

Our contact and feedback forms use Google reCAPTCHA to prevent spam. reCAPTCHA collects hardware and software information, such as device and browser data, and sends it to Google for analysis. This data collection and use is subject to Google’s Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

Where available, you may manage your cookie preferences through our website’s cookie consent tools. You can also manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of the website.

11Third-party services

We use third-party services to operate our business, host our website, communicate with clients, process transactions, and provide our services. Depending on how you interact with us, these providers may process information on our behalf or receive information necessary to perform their services.

These services may include:

• Wix — Website hosting and deployment.
• Resend — Email delivery for contact and feedback form notifications and auto-replies.
• Google reCAPTCHA — Spam and bot protection on our contact and feedback forms.
• Upstash — A database used to rate-limit form submissions and store a backup copy of each one.
• Google Workspace — Business email, file storage, documents, and collaboration.
• Payment processors — Third-party services used to securely process payments.
• Scheduling and communication tools — Services used to schedule meetings or communicate with clients.
• Other professional platforms — Services required to design, develop, maintain, or support client websites and digital projects.
• AI-powered tools — We may use AI-powered tools to assist with research, analysis, content development, troubleshooting, and other aspects of our work. We limit the information shared with these services to what is reasonably necessary for the task and do not intentionally provide passwords, payment credentials, or other highly sensitive authentication information to AI tools.

Third-party providers maintain their own privacy policies and security practices. Their handling of information is governed by their respective terms and policies.

12Client credentials and account access

Some services may require clients to provide access to websites, domains, hosting accounts, content management systems, or other third-party platforms.

We use access provided by clients only as reasonably necessary to perform the requested services. Clients should use secure account-sharing, collaborator, or delegated-access features whenever available rather than sending passwords directly.

Access to client accounts is limited to what is reasonably necessary to perform the applicable work.

13Data retention

We retain personal information, project files, communications, and business records for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business needs.

Certain records may need to be retained for tax, accounting, contractual, or legal purposes even after a client relationship ends.

Information that has been aggregated or anonymized so that it can no longer reasonably identify an individual may be retained for longer periods.

You may request deletion of eligible personal information by contacting ashton@pattonwebdesigns.com.

14Data security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

These measures may include:

• Password-protected business accounts and platforms
• Multi-factor authentication where appropriate and available
• Secure business email using our @pattonwebdesigns.com domain
• Access controls for client information and accounts
• Secure services and platforms for storing and transmitting business information

No method of electronic storage or transmission over the internet is completely secure. Although we take reasonable measures to protect information, we cannot guarantee absolute security.

15Your privacy choices and rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the ability to:

• Request information about personal information we maintain about you
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact ashton@pattonwebdesigns.com. We may need to verify your identity before completing certain requests.

We will respond to applicable privacy requests within the time required by law.

16Children’s privacy

Our website and services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact ashton@pattonwebdesigns.com.

17External links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party websites.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

18Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.

The current version will be posted on this page with an updated “Last Updated” date.

19Contact us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, contact:

Patton Web Designs, LLC Email: ashton@pattonwebdesigns.com Website: pattonwebdesigns.com